FAQ

Delivery times vary depending on the shipping location.
Please check the delivery status after shipping from My Page.

Credit card payments are accepted.
(Visa, Mastercard, American Express, JCB, Diners Club, Discover)

Gift wrapping and gift wrapping availability varies depending on the product.
If this is possible, please check the product details page.

If you wish to do so, please enter the details in the comments section when placing your order.

Unfortunately, we cannot accept cancellations after an order has been confirmed.
Please check the details carefully before placing your order.

Only one delivery address can be specified per order.
If you would like your items delivered to multiple addresses, please place separate orders.

The email address may have been entered incorrectly or may have ended up in your spam folder.
First, check your spam folder.

Also, if you have specified domain reception,
Please add @launchpad-bestselection.jp to your allowed receiving list.

If you still cannot find the email, please contact us using the inquiry form.

We offer delivery throughout Japan.
However, additional shipping charges may apply for deliveries to Hokkaido, Okinawa, and remote islands.
Please check the shipping details on the product page or on the checkout screen when placing your order.

After placing your order, you can check the delivery status from your My Page.

1. Log in to your My Page by clicking "Login" on the top right of this website.
2. Select "Order History"
3. Click on the order to check the order status and delivery status

*A shipping notification email will be sent when delivery is complete.

On this site, you can log in by entering the 6-digit one-time authentication code sent to the email address you entered when registering.
If you are unable to log in, please check the following:

• Is the email address you entered correct when you registered?
• Check for full-width/half-width characters and input errors

*If you do not receive the one-time authentication code email, please check your spam folder.

Yes, it can be issued.
After logging in to your My Page, select the order in question from "Order History",
You can view and print your receipt on the order details screen.

*If you would like to change the recipient's name or notes, please contact the store listed on each product page or our shop.

We take every precaution to ensure the quality of our products, but in the unlikely event that a defective product or incorrect delivery occurs,
Please contact the store where you purchased the product within 8 days of receiving it.

Please note that we cannot accept returns or exchanges due to customer reasons (such as differences in image or size).
Please be aware of this in advance.

Delivery date and time may vary depending on the store.
If you have a preference, we will ship your order within 10 business days from the order date.
Please fill in the notes section when placing your order.

*Please note that we may not be able to accommodate your request.