Refund policy
Returns & Refund Policy
We are committed to providing a safe and pleasant shopping experience for our customers.
If there is any issue with your order, we will handle it promptly and sincerely.
Defective or Incorrect Items
We accept returns or exchanges in the following cases:
-
The item arrives damaged or defective
-
You receive an item different from what you ordered
Please contact us by email within 8 days of receiving the product.
After confirmation, we will provide instructions on how to return the item.
In these cases, return shipping costs will be covered by our shop.
Returns & Refunds for Customer Reasons
As a general rule, we do not accept returns or refunds in the following cases:
-
Change of mind (e.g., different from expectations, wrong size)
-
Returns due to long-term absence or refusal to accept delivery
-
Requests made more than 8 days after delivery
-
Opened or used items
-
Items damaged or soiled after delivery
We appreciate your understanding.
Refund Process
Refunds will be processed after we receive and inspect the returned item.
Refunds will be issued according to your original payment method.
-
For credit card payments, refunds will be processed through your card issuer.
-
The timing of the refund depends on your card company’s billing cycle and processing schedule.
Digital Products & Services
As a general rule, we do not offer refunds for digital products or services once they have been delivered or completed.
However, this does not apply in cases where the issue is caused by our shop.
Contact
For inquiries regarding returns or refunds, please contact us at:
