Refund policy
Returns & Refund Policy
We strive to ensure that our customers can shop with confidence.
If there is any issue with your order, we will respond promptly and sincerely.
Defective or Incorrect Items
We accept returns or exchanges in the following cases:
- The item is damaged or defective
- You received an item different from what you ordered
Please contact us by email within 8 days of receiving the product.
After confirmation, we will provide instructions for the return.
In these cases, return shipping costs will be covered by our shop.
Returns & Refunds for Customer Reasons
We generally do not accept returns or refunds in the following cases:
- Change of mind (e.g., different from expectations, wrong size)
- Returns due to long-term absence or refusal to accept delivery
- Items reported after 8 days from delivery
- Opened or used items
- Items damaged or soiled after delivery
Thank you for your understanding.
Refund Process
Refunds will be processed after we receive and inspect the returned item.
Refunds will be issued according to your original payment method.
- For credit card payments, refunds will be processed through your card provider.
- The timing of the refund depends on your card company’s billing cycle and processing schedule.
Digital Products & Services
As a general rule, refunds are not available for digital products or services that have already been delivered or completed.
However, this does not apply in cases where the issue is caused by our shop.
Contact Us
For inquiries regarding returns or refunds, please contact us at:
